Human-Intelligent-Technology will showcase to you how money is well spend on the solutions to help company's business growth! Let's review on our very wide mobile-phone-line provider Maxis.
Being one of the top communications provider in Malaysia, Maxis have their very own Maxis Centre everywhere for better assist their customers. Somewhat like DEPOSIT-ATM machines available in the banks, Maxis have their own kiosk machine for payment purposes. I don't remember when they have such services available but it has done a great help to reduce the line up at these Maxis Centre.
Then Maxis too came out with a customer service kiosks, if you happen to be a new customer to maxis and while you are waiting for your number to be called. This Kiosks help answer normal Frequent-Ask-Questions, display latest products and promotions. Something to entertain their customers and also promote more of their products.
Like every HiTech, this is a very funny and dumb system. I went to Maxis to open a sub-line for the family-plus-plan, the system asked to choose 3 numbers. I put a tick on the 1st number 012-388XXXX and then the system went back to MAIN MENU. Wow, thinking the service was so fast and wait... how do I know if the system capture the number I wanted?
Then my queue number was called, inform the Service Agent.. and she claims I need to jot down the number myself? WTF? Wonder how much they spend on this system, no print out of the number I wanted?
I was patient, the Service Agent asked me to choose again. This time the number is gone from that list and they were not able to track it back. So I was force to choose another new number.
Over all these application issues, the Service Agent apologize but did not serve me with a smile.
My experience : TULAN
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