Finally after claiming back the hardwares from the manufacturer and getting some paperwork done, I have gotten back all the faulty parts thou the PC mainboard is still faulty but the P4 never gave up. This means still no new PC for me, dang!
Will keep u entertain and also post back something I've delayed
Showing posts with label hitech. Show all posts
Showing posts with label hitech. Show all posts
Nov 20, 2008
Oct 6, 2008
HiTech : Maxis Customer Kiosk
Human-Intelligent-Technology will showcase to you how money is well spend on the solutions to help company's business growth! Let's review on our very wide mobile-phone-line provider Maxis.
Being one of the top communications provider in Malaysia, Maxis have their very own Maxis Centre everywhere for better assist their customers. Somewhat like DEPOSIT-ATM machines available in the banks, Maxis have their own kiosk machine for payment purposes. I don't remember when they have such services available but it has done a great help to reduce the line up at these Maxis Centre.
Then Maxis too came out with a customer service kiosks, if you happen to be a new customer to maxis and while you are waiting for your number to be called. This Kiosks help answer normal Frequent-Ask-Questions, display latest products and promotions. Something to entertain their customers and also promote more of their products.
Like every HiTech, this is a very funny and dumb system. I went to Maxis to open a sub-line for the family-plus-plan, the system asked to choose 3 numbers. I put a tick on the 1st number 012-388XXXX and then the system went back to MAIN MENU. Wow, thinking the service was so fast and wait... how do I know if the system capture the number I wanted?
Then my queue number was called, inform the Service Agent.. and she claims I need to jot down the number myself? WTF? Wonder how much they spend on this system, no print out of the number I wanted?
I was patient, the Service Agent asked me to choose again. This time the number is gone from that list and they were not able to track it back. So I was force to choose another new number.
Over all these application issues, the Service Agent apologize but did not serve me with a smile.
My experience : TULAN
Being one of the top communications provider in Malaysia, Maxis have their very own Maxis Centre everywhere for better assist their customers. Somewhat like DEPOSIT-ATM machines available in the banks, Maxis have their own kiosk machine for payment purposes. I don't remember when they have such services available but it has done a great help to reduce the line up at these Maxis Centre.
Then Maxis too came out with a customer service kiosks, if you happen to be a new customer to maxis and while you are waiting for your number to be called. This Kiosks help answer normal Frequent-Ask-Questions, display latest products and promotions. Something to entertain their customers and also promote more of their products.
Like every HiTech, this is a very funny and dumb system. I went to Maxis to open a sub-line for the family-plus-plan, the system asked to choose 3 numbers. I put a tick on the 1st number 012-388XXXX and then the system went back to MAIN MENU. Wow, thinking the service was so fast and wait... how do I know if the system capture the number I wanted?
Then my queue number was called, inform the Service Agent.. and she claims I need to jot down the number myself? WTF? Wonder how much they spend on this system, no print out of the number I wanted?
I was patient, the Service Agent asked me to choose again. This time the number is gone from that list and they were not able to track it back. So I was force to choose another new number.
Over all these application issues, the Service Agent apologize but did not serve me with a smile.
My experience : TULAN
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